9/17/20: An Update to Our Valued Customers

Our hearts go out to our homeowners, future homeowners, trade partners, and communities in Oregon and Washington affected by the devastating wildfires. Thank you to all the frontline hero’s – our firefighters, medical personnel, first responders, and volunteers – for your bravery and service.

For those of you facing fires close to home, or who have already been impacted and/or evacuated, we want to ensure you have the support you need. We have received a number of inquiries from our own team members, current customers, past customers, realtors, and fire victims about what services we offer for building as well as what community support we can provide. Like so many others, we want to help however, and wherever we can. Our goal is to help families, individuals and communities have access to the support they need to recover from these devastating wildfires.

  • Re-building support. If your home has been destroyed by the wildfires, we may be able to help.  Please use our Contact Us link to place your questions and learn more
  • Community support. We exist to Give AS You Go™ so together we build a strong community and lead fulfilled lives. From relief fund donations to drop-offs to offering our time and services, we are committed to providing support to those in need. We have compiled a list of local resources and we will continue to update this as more information becomes available. If you or someone you know is in need of support, please contact us at info@hayden-homes.com to see if we can help or are able to connect you with a local resource who can.
  • If your home has been destroyed by wildfires, we may be able to help.  While we are not a remodeling company and cannot build on existing fire compromised foundations, provide demolition or remediation services or rework/redo compromised utilities, we can build any of our home plans following our standard processes and procedures, with or without our Turn-Key Solution. We currently build in Oregon, Washington, and Idaho.
  • We understand that each situation is unique. We encourage you to fill out the Contact Us form to discuss your specific circumstances as well as the next steps including availability, home plans, and pricing.
  • We appreciate your patience as our phone wait times have been longer than normal. Our goal is to respond to customer calls as quickly as possible and encourage you to use this form to contact us prior to calling.

 

 

 

7/2/20: An Update to Our Valued Customers

Per Oregon & Washington state guidelines, all visitors to our Model Homes or Sales and Design Centers MUST wear a face mask. We remain committed to maintaining the health and well-being of our customers and team members and will continue our cleaning protocols of our models in Oregon, Washington, and Idaho. Each of our model homes will also have sanitation stations with hand sanitizer and masks available for our guests.

 

Below are safety guidelines per state:

OREGON

  • Face masks MUST be worn while visiting our Model Homes or Sales and Design Centers
  • Limiting the number of people in our Model Homes and Sales Centers to no more than 3 people at a time
  • Continuing to social distance, staying 6 ft. apart

WASHINGTON

  • Face masks MUST be worn while visiting our Model Homes or Sales and Design Centers
  • Limiting the number of people in our Model Homes and Sales Centers to no more than 3 people at a time
  • Continuing to social distance, staying 6 ft. apart

IDAHO

  • Face masks are recommended while visiting our Model Homes or Sales and Design Centers
  • Limiting the number of people in our Model Homes and Sales Centers to no more than to parties of two at a time
  • Continuing to social distance, staying 6 ft. apart

We ask if you have a fever, cough, or are feeling sick, instead of entering our Model Homes or Sales Centers, please allow us to virtually assist you.

Can’t make it into a model home, or prefer not to? No problem! We still offer and encourage virtual appointments. You can also virtually tour our home plans and receive pricing with our online Instant Quote ToolContact us to schedule your appointment with a New Home Advisor today!

Thank you for your cooperation and we look forward to seeing you soon!

 

5/27/20: Our Woodland, WA Sales & Design Center is Open!

Our Sales & Design Center in Woodland, Washington is resuming regular hours. As we open our Sales & Design Center back up, the safety of you, your families, our team members, and our community remain of the utmost importance to us. We are continuing to take a variety of measures to ensure a safe and healthy environment. We will be:

  • Continuing to social distance
  • Sanitizing our Sales & Design Center after every visitor
  • Washing our hands frequently and providing hand sanitizer
  • Providing masks and gloves for our guests and team members
  • Limiting the number of people in our Sales & Design Center to parties of two at a time

Our Woodland Sales & Design Center hours are:

Monday By Appointment
Tuesday By Appointment
Wednesday Noon–5 pm
Thursday Noon–5 pm
Friday 10 am–5 pm
Saturday 10 am–5 pm
Sunday By Appointment

 

Since we are limiting the number of guests in our Design Center, we suggest contacting us online or calling 877.417.4675 to schedule an appointment for the most efficient service. We will be accepting walk-ins during our regular hours as occupancy allows. If our door is locked, please knock and we’ll come out to assist you.

We ask if you have a fever, cough or are feeling sick, instead of entering our Design Center, please allow us to virtually assist you. We still offer and encourage virtual appointments. You can also virtually tour our home plans and receive pricing with our online Instant Quote Tool. Contact us to schedule your appointment with a Woodland, WA New Home Advisor today. We can’t wait to see you!

We are grateful to have you as part of our Simplicity by Hayden Homes community and are available to assist you in any way.

 

5/11/20: Our Treasure Valley Model Homes and Sales Centers are Open!

Our model homes throughout the Treasure Valley, in Idaho, are resuming regular hours. As we open our model homes back up, the safety of you, your families, our team members, and our community remain of the utmost importance to us. We are continuing to take a variety of measures to ensure a safe and healthy environment. We will be:

  • Continuing to social distance
  • Sanitizing our Model Homes and Sales Centers after every visitor
  • Washing our hands frequently
  • Providing masks and gloves for our guests and team members
  • Limiting the number of people in our Model Homes and Sales Centers to parties of two at a time

We ask if you have a fever, cough, or are feeling sick, instead of entering our Model Homes or Sales Centers, please allow us to virtually assist you.

Can’t make it into a model home, or prefer not to? No problem! We still offer and encourage virtual appointments. You can also virtually tour our home plans and receive pricing with our online Instant Quote Tool. Contact us to schedule your appointment with a Treasure Valley New Home Advisor today!

We are grateful to have you as part of our Simplicity by Hayden Homes community and are available to assist you in any way.

 

4/16/20: Safety Measures

In the continued effort to keep our customers and construction crews safe during this time, Simplicity Homes participated in the National Association of Home Builders’ COVID-19 Jobsite Safety Stand Down. During the COVID-19 Jobsite Safety Stand Down, we paused the workday for safety meetings to educate and prepare our employees and subcontractors on precautions and critical job site safety practices to help stop the spread and flatten the curve.

TOPICS INCLUDED:

Personal Hygiene
Washing hands frequently for 20 seconds or more at our onsite sanitation stations and avoiding touching eyes, nose, and mouth.

Social Distancing
Keeping a minimum of 6 feet distance from others at all times, no carpooling to jobsites, and staying home if you aren’t feeling well.

Sanitation and Cleanliness
Clean and disinfect frequently touched objects and shared surfaces such as doorknobs, handrails, tools, and equipment.

Personal Protective Equipment (PPE)
In addition to wearing hard hats, employees should also wear gloves and eye protection at all times. If available, cloth masks are strongly encouraged as well.

As we continue to navigate through this time, we will review our safety protocols with employees to maintain standards to keep them safe as well as our customers. Safety is our #1 priority!

4/03/20: An Update to Our Valued Customers

Washington State extends stay-at-home order to May 4th, 2020

3/27/20: An Update to Our Valued Customers

To our valued Simplicity by Hayden Homes customers,

We are committed to maintaining the health and well-being of our customers and team members during this unprecedented time. Safety remains our top priority. We are continuing to monitor federal, state, and local guidelines on social distancing to mitigate the spread of COVID-19 (coronavirus).

INFORMATION REGARDING YOUR HOME BUILD:

Our team has spoken to our vendors and supply partners. From their standpoint, it is business as usual in Oregon and Idaho while following safety guidelines set forth by governmental authorities. We have also communicated with multiple jurisdictions and are closely monitoring changes and how they could affect your home build. We will continue to monitor and update you once more information is released.

In Washington State, as of March 25th, 2020, Governor Inslee deemed commercial and residential construction to be a non-essential activity for approximately the next two weeks. That said, we can continue the construction of homes currently in the process “to prevent spoliation and avoid damage or unsafe conditions.” Of course, all construction activity must meet social distancing and appropriate health and worker protection measures, which we and our sub-contractors are adhering to.

Including Hayden Homes, we have been building new homes in the Pacific Northwest for over 30 years. Our leadership team has navigated different challenges over the years, and we’re confident that this one will also be overcome with everybody’s safety and health top of mind.

Simplicity by Hayden Homes wants you to know we are here when you have questions, so please do not hesitate to contact us.

Your Simplicity Customer Service Team

(877) 417-4675

customerservice@simplicity-homes.com

3/26/20: Your Service Requests

We want to thank you for your patience and understanding during these trying times. We always prefer to address your needs in person, but out of an abundance of caution for everyone’s health and well-being, we are delaying in-person appointments for now. As a result, we have postponed your Warranty Service Request for the time being.

Please rest assured that we’re here for you by phone, email, and even Skype to answer your questions and diagnose problems. We will help you address as much as we can using these methods until we’re able to resume our normal operations.

In the meantime, you can count on us to track all outstanding items for your home and communicate with you on the status of those items. When we are back to ‘business-as-usual,’ we expect to have a backlog of warranty items from across our customer base. We will be working to support everyone’s needs as promptly as possible.

We’re in this together, and we sincerely appreciate having you as part of our family of customers.
 
As a reminder, please see the below notice. Only toilet paper should be flushed. This helps avoid stressing the municipal sewer system (with potentially limited staff) and protects your home.

3/26/20: Essential Services

According to the latest information available from federal, state, and local authorities, housing construction is deemed an essential business. The health and safety of our team members, trade partners, suppliers, and our community are of the utmost concern. We have the following measures in place to ensure a safe jobsite:

3/21/20: Update on Visiting Guidelines

Simplicity by Hayden Homes is committed to maintaining the health and well-being of our customers and team members during this unprecedented time. Safety remains our top priority. We are continuing to closely monitor federal, state, and local guidelines on social distancing in order to mitigate the spread of COVID-19 (coronavirus).

With that in mind, we ask that you please help us keep a healthy model home! Feeling well? Come on in!
If you have a fever, cough, or are feeling sick, instead of entering our model home, please allow us to virtually assist you.
We look forward to connecting with you!

3/18/20: Stay Safe: Virtual Options for Buying Your Dream Home

We continue to keep the safety of our customers, team members, and communities a top priority. Our model homes remain open for business as a clean and safe environment to view our home plans. Our goal is to provide support and guidance to our customers throughout this uncertain time.

Given that, we want you to know that you can trust Simplicity by Hayden Homes to be here with you every step of the way. From building your Instant Quote on our website to digital contract appointments, and even the ability to virtually meet our New Home Advisors, we will make sure your plans to build a new home are met with ease.

Can’t make it into a model home, or prefer not to? No problem! You can utilize the below tools without ever leaving your home.

  • Configure Your Instant Quote Online
    • View the variety of award-winning home plans we have available Online, then hover over your preferred home plan, and click on the Get An Instant Quote button. You can explore and customize your favorite options while seeing pricing.
  • Virtual Tours
    • We love showing you our homes through the virtual tour feature on our website. Simply click on the home plan of your choice, then hover over and select View Home,  then select Virtual Tour to get a 3D view of the layout and features of our plans.
  • Appointments
    • We offer a variety of options to get in touch with our New Home Advisors, from private one-on-one model home appointments, to free homesite evaluations, to phone or teleconferencing appointments, just let us know what is best for you!
    • We utilize digital contracts in order to prepare and send you your paperwork so all you need to do is sign.
    • Sometimes all you need is someone who can answer questions and get you going in the right direction. Our Online Home Consultant is here to help you with just that.

3/12/20: An Update from Simplicity by Hayden Homes

As the impacts of the novel coronavirus (COVID-19) increase, we feel it’s important to connect with you to share the steps we are taking in our model homes to help keep you, our team members, and our communities safe and healthy.

The health and safety of our customers and team members is our top priority. Our model homes are cleaned and sanitized daily as part of our normal course of business. We have recently increased the frequency of cleaning in our model homes, in addition to adding resources such as antibacterial soap for both our customers and team members.

Based on the information we’ve received, our own preparedness, and the current state of our operations, we are confident our model homes continue to be safe.

Our model homes will remain open during normal business hours. We make it easy for you to learn about our home plans and pricing by visiting our website at www.simplicity-homes.com, where you can use our Instant Quote tool as well as Contact Us with any questions.

We are grateful to serve you and our communities and look forward to seeing you soon.